Terms, Refunds and Privacy Policy

Scope

These Terms govern your use of Migrant-es.com Platform services, including AI migration analysis, account features, and paid requests.

Eligibility and account responsibility

You must use the service lawfully and provide accurate information. You are responsible for activity under your account.

Payments and billing

Paid features are processed through payment partners. Prices, fees, and available payment methods are shown before checkout.

By completing payment, you authorize the charge for selected services and agree to this Terms page, including Refund and Privacy sections.

No guarantees

Migration outcomes, timing, and official decisions depend on external authorities. We do not guarantee approvals or specific results.

Not legal advice

Content is informational and does not replace advice from a licensed legal professional.

Important risks

Migration procedures are complex. Before relying on any guidance, consider:

• Outcomes depend on personal circumstances and official review.
• Laws and government policies can change without notice.
• Processing time and costs can vary by country and case.
• Any estimates are informational, not binding commitments.
• Third-party decisions are outside our control.

Limitation of liability

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, or consequential damages arising from use of the service.

Changes to terms

We may update these terms when the product, legal requirements, or providers change. The latest version is always published on this page.

Applicable law

These terms are governed by applicable law of the jurisdiction where the company is registered.

Refunds may be approved when

• You were charged more than once for the same order.
• A confirmed technical issue caused incorrect charging or blocked paid service delivery.
• Payment was successful, but the paid service was not delivered.

Refunds may be denied when

• The paid service has been fully delivered and usable results were provided.
• There is evidence of abuse, fraudulent activity, or intentional policy violation.

How to request a refund

Send your request to support@migrant-es.com and include:

• Email used during payment.
• Transaction ID (or payment receipt details).
• Short description of the problem and requested resolution.

Request and processing timelines

• Submit within 14 calendar days from payment date.
• Review time: up to 5 business days after we receive complete details.
• Approved refunds are sent to the original payment method within up to 10 business days; bank or PSP timelines may vary.

Data we collect

• Account and contact details you provide, for example email and profile data.
• Payment metadata from processors, including status, amount, and transaction references.
• Technical and usage logs, including device, browser, session events, and security signals.
• Cookies and similar technologies used for site functionality, analytics, and security.

Why we process data

• To provide service functionality, account access, and paid request delivery.
• To respond to questions, support requests, and refund requests.
• To prevent abuse, detect fraud, and protect platform security.
• To analyze product usage and improve quality and performance.

Data sharing

We share data only with contracted service providers, for example hosting, analytics, or payment processors, and when legally required by competent authorities.

Data retention

We keep data only as long as necessary for service operations, legal obligations, dispute handling, and fraud prevention.

Your rights

• Request access to your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion where applicable.
• Request restriction of processing in certain cases.
• Object to processing when permitted by applicable law.
• Request data portability where technically feasible and legally required.

Security measures

We apply technical and organizational safeguards to protect data, but no internet transmission or storage system can be guaranteed 100% secure.